FlexSupport is a powerful help desk tool written in PHP and MySQL. It will allow users to submit trouble tickets via a web form, it gives you the chance to email the creator of a trouble ticket when ...
FlexSupport is a powerful help desk tool written in PHP and MySQL. It will allow users to submit trouble tickets via a web form, it gives you the chance to email the creator of a trouble ticket when updating or closing out a trouble ticket. FlexSupport is the combination of months of hard work, however it is very easy to use for your customers. Some unique and awesome features include: 1. Customisable pages 2. Avatar (a small picture underneace your staff member's name) 3. Staff wage calculator (the system can work out staff wages based on working days and clients' review, you can hire as many as freelance staff and pay them based on the calculator) 4. User friendly interface for both your staff and clients. 5. Notes function for staff to communicate internally. 6. Secure code to block spam tickets generated through some scripts. 7. Email notification to the client when the ticket is updated. 8. Random ticket ID for secure reason. 9. Closing ticket in 15 days automatically when ticket has not been replied by clients.
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