Full knowledge management system, providing all the features a service desk needs to ensure consistent, approved solutions and fixes are provided by web, email or telephone. Includes web self-help ...
Full knowledge management system, providing all the features a service desk needs to ensure consistent, approved solutions and fixes are provided by web, email or telephone. Includes web self-help module to provide client access to straightforward fixes. Set review periods, completely manage user access, choose what to release to self-help, reduce costs, improve staff technical skills. provide training...
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