There are so many obstacles to productively handling e-mail interaction between you and your clients. Junk mail. Viruses. Common issues that seem to pop back up every day -- things you swear your ...
There are so many obstacles to productively handling e-mail interaction between you and your clients. Junk mail. Viruses. Common issues that seem to pop back up every day -- things you swear your team has solved so many times before -- yet you can't find exactly where you left that "perfect" solution. Sound familiar? Our flagship product, Cerberus Helpdesk, handles mission critical e-mail management for over 4,000 companies worldwide -- from one-person startups to Fortune 500 giants. Cerberus delivers a highly-customizable, intuitive interface packed with an abundance of powerful features, such as: an exceptionally adaptive anti-spam system, comprehensive search and customer history functionality, e-mail templates for standard responses and canned text, an extensive reporting system, a central knowledgebase providing solutions to previously addressed issues, multiple department and e-mail address support, project and task tracking, emerging automated agent behavior and much more! Commercial
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