There are three types of users. Clients can create and modify their own trouble tickets. Agents can respond to and resolve tickets. Admin users have other privileges. Agents/Admins can write ...
There are three types of users. Clients can create and modify their own trouble tickets. Agents can respond to and resolve tickets. Admin users have other privileges. Agents/Admins can write internal notes that are not seen by client. Many more features. Always evolving, so check back here for newer versions.